Refund & Return Policy

At LumaBeauty, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help make the return process simple and hassle-free.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To qualify for a return, your item must:

• Be unused and in its original condition.
• Be returned in its original packaging.
• Not show signs of damage caused by misuse or improper handling.
• Be accompanied by proof of purchase or your order number.

Return Shipping

If your return meets our eligibility requirements, our support team will provide instructions for completing the return.

Customers are responsible for return shipping costs unless the product arrives damaged, defective, or an incorrect item was sent.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

• Your order number
• Clear photos or videos of the item
• A brief description of the issue

After reviewing your request, we'll arrange one of the following where appropriate:

• A replacement product
• A full refund
• A partial refund (if applicable)

Refunds

Once your return has been received and inspected, we'll notify you of the outcome.

If approved, your refund will be processed to your original payment method. Depending on your payment provider, it may take 5–10 business days for the funds to appear in your account.

Order Cancellation

Orders may be cancelled before they have been shipped.

Once an order has been dispatched, it cannot be cancelled. However, you may still request a return if your purchase meets the requirements outlined in this policy.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• Products that have been opened or used.
• Products damaged through misuse or improper handling.
• Personalized or custom-made products.
• Items returned without proof of purchase.

Contact Us

If you have any questions about returns, refunds, or your order, our support team is happy to help.

Email: mhd.byxz20@gmail.com

WhatsApp: +971 55 936 7996

Response Time: Within 24 hours (Monday–Saturday)