Terms Of Service

Terms of Service

LumaBeauty

Last Updated: June 2026

Welcome to LumaBeauty. By accessing our website or purchasing our products, you agree to the following Terms of Service. Please read them carefully before using our website.

1. About LumaBeauty

LumaBeauty ("we", "our", or "us") is an online beauty brand offering premium skincare and beauty products designed to simplify your routine and enhance your natural beauty.

By using our website, you agree to comply with these Terms of Service and all applicable laws and regulations.

2. Eligibility

By using our website, you confirm that:

  • You are at least 18 years old, or have permission from a parent or legal guardian.
  • You have the legal authority to enter into a binding agreement.
  • The information you provide during checkout or account registration is accurate and up to date.

We reserve the right to refuse service, cancel orders, or suspend accounts if these conditions are not met.

3. Products & Availability

We strive to provide accurate product descriptions, images, and pricing.

However:

  • Product images are for illustration purposes and may appear slightly different depending on your screen.
  • Product availability may change without notice.
  • Prices may be updated at any time.
  • We reserve the right to limit purchase quantities where necessary.

4. Orders & Payment

Placing an Order

Submitting an order does not automatically guarantee acceptance.

After placing your order, you'll receive an order confirmation email. Your order is officially accepted once it has been processed and prepared for shipment.

We reserve the right to cancel or refuse any order for reasons including suspected fraud, pricing errors, stock availability, or incorrect customer information.

Payment

We accept the payment methods displayed during checkout.

All payments are processed securely through trusted payment providers.

If a pricing error occurs, we'll contact you before processing your order and offer the option to continue with the corrected price or receive a full refund.

Order Changes & Cancellations

Orders may be cancelled before they have been dispatched.

Once an order has been shipped, it falls under our Return & Refund Policy.

If you need to make changes, please contact us as soon as possible.

5. Shipping & Delivery

We currently ship to selected countries.

Estimated delivery times are provided for convenience only and may vary due to:

  • Courier delays
  • Customs clearance
  • Weather conditions
  • Public holidays
  • High order volumes

Shipping costs are calculated during checkout.

Ownership and risk of loss transfer to the customer once the package has been delivered by the shipping carrier.

6. Returns, Refunds & Exchanges

Customer satisfaction is important to us.

Please refer to our Return & Refund Policy for complete information regarding:

  • Eligible returns
  • Refund processing
  • Damaged items
  • Exchanges
  • Non-returnable products

Refunds are issued only after the returned product has been inspected and approved.

7. Intellectual Property

All content on the LumaBeauty website, including but not limited to:

  • Logos
  • Product images
  • Graphics
  • Website design
  • Product descriptions
  • Text
  • Branding

is the property of LumaBeauty or its licensors and is protected by applicable copyright, trademark, and intellectual property laws.

You may not reproduce, distribute, copy, or use any content without our written permission.

8. Acceptable Use

By using our website, you agree not to:

  • Violate any applicable laws or regulations.
  • Submit false or misleading information.
  • Attempt unauthorized access to our website or servers.
  • Interfere with website security or functionality.
  • Upload harmful software or malicious code.
  • Copy or misuse website content without permission.

Violation of these Terms may result in suspension of access and legal action where appropriate.

9. Privacy

Your privacy matters to us.

Information you provide is used only to:

  • Process orders
  • Provide customer support
  • Improve our services
  • Communicate important order updates

We do not sell your personal information to third parties.

For more information, please review our Privacy Policy.

10. Disclaimer & Limitation of Liability

To the fullest extent permitted by law:

  • LumaBeauty is not responsible for indirect, incidental, or consequential damages arising from the use of our products or website.
  • Our total liability shall never exceed the amount paid for the product in question.
  • We do not guarantee uninterrupted or error-free website access at all times.

Nothing in these Terms limits rights that cannot legally be excluded under applicable consumer protection laws.

11. Third-Party Services

Our website may use trusted third-party providers including:

  • Payment gateways
  • Shipping companies
  • Analytics providers
  • Marketing platforms

We are not responsible for the content, policies, or practices of third-party websites or services.

12. Governing Law

These Terms of Service are governed by the laws of the United Arab Emirates.

Any dispute arising from the use of this website or purchases made through it shall be subject to the exclusive jurisdiction of the courts of the UAE, unless otherwise required by applicable law.

13. Updates to These Terms

We may revise these Terms of Service at any time.

Changes become effective immediately upon publication on this website.

By continuing to use our website after updates are posted, you accept the revised Terms.

14. Contact Us

If you have any questions regarding these Terms of Service, please contact us.

Email
mhd.byxz20@gmail.com

WhatsApp
+971 55 936 7996

Customer Support Hours
Monday – Saturday
10:00 AM – 6:00 PM (UAE Time)